Refund policy
Return & Refund Policy
Last Updated: September 7, 2026
At Auryn Cosmetics, product quality, hygiene, and customer satisfaction are important to us. Because cosmetics and personal-care products may come into direct contact with the skin, face, lips, eyes, or body, certain sanitary conditions apply to returns.
This policy explains how Auryn Cosmetics handles eligible returns, refunds, exchanges, damaged products, defects, and order fulfillment issues.
1. 30-Day Return Request Period
You may request a return of eligible merchandise within 30 days of the confirmed delivery date.
For a standard return, cosmetics and beauty merchandise should generally:
Be unused and unopened.
Remain in substantially original condition.
Have applicable hygiene, tamper-evident, or protective seals intact.
Include original packaging, labels, accessories, and components.
Show no signs of contamination, alteration, misuse, or customer-caused damage.
Be accompanied by an order number or other acceptable proof of purchase.
Products affected by a verified defect, shipping damage, or Auryn Cosmetics fulfillment error will be reviewed according to the specific circumstances.
2. Request Approval Before Returning Products
Please contact Auryn Cosmetics before mailing merchandise back.
Email c34608865@gmail.com with:
Your full name.
Order number.
Product you wish to return.
Reason for requesting the return.
Photographs when reporting damage, leakage, defects, missing merchandise, or an incorrect product.
We will review your request and provide return instructions when appropriate.
Please do not mail products to our business address or another location unless Auryn Cosmetics has specifically provided or confirmed that return destination.
3. Unopened Cosmetics
Eligible cosmetics that remain unopened, unused, and in their original condition may generally be returned within the 30-day period.
Any applicable hygiene seals, tamper-evident packaging, or protective coverings should remain intact.
This standard helps us maintain appropriate hygiene and product-quality requirements for merchandise intended for personal use.
4. Opened or Used Beauty Products
For health and sanitary reasons, cosmetics and personal-care products that have been opened, sampled, applied, or used generally cannot be returned solely because of a change of mind.
This may include:
Makeup and cosmetic products.
Skincare products.
Lip products.
Eye-area cosmetics.
Applicators and beauty tools intended for personal use.
Other hygiene-sensitive merchandise.
A product being opened or used does not prevent you from reporting a legitimate manufacturing defect, contamination upon delivery, shipping damage, or fulfillment error.
5. Shade, Color, Scent, and Texture Preferences
Colors, shades, scents, textures, finishes, and cosmetic results can vary according to personal preference and individual characteristics.
A product is not necessarily defective because:
A shade appears different on your skin.
A scent does not match your preference.
You prefer another texture or finish.
The cosmetic result differs from your personal expectation.
If the merchandise remains unopened and otherwise satisfies our return conditions, it may still qualify for a standard return.
Customers are encouraged to review available product descriptions, shades, ingredients, sizes, and specifications before ordering.
6. Sensitivities and Reactions
Please review available ingredient information before using a cosmetic or personal-care product, particularly if you know that you are sensitive to specific ingredients.
If you experience an unexpected reaction, discontinue use and seek appropriate medical assistance when necessary.
You may contact Auryn Cosmetics with your order number and details about the product and concern.
We may request reasonable information such as photographs, packaging details, product labels, or batch information where available to assist with our review.
7. Leaking, Broken, or Damaged Products
Please inspect your order promptly after delivery.
If a cosmetic product arrives:
Leaking.
Cracked or broken.
Crushed.
With damaged packaging affecting the product.
With an unexpectedly broken seal.
Otherwise materially damaged during transportation.
Contact c34608865@gmail.com promptly.
Please provide clear photographs of the affected product, outer shipping package, and internal protective materials when relevant.
Do not discard the product or packaging before our initial review unless keeping it would reasonably create a health or safety concern.
8. Manufacturing Defects
If you believe a product contains a manufacturing or functional defect, discontinue use where appropriate and notify Auryn Cosmetics.
We may request:
Photographs or video.
Product labels.
Packaging information.
Lot or batch information where available.
A description of the issue.
Please avoid modifying, repairing, transferring, or intentionally disposing of the product before our review unless retaining it would be unsafe.
If a qualifying defect is verified and a physical return is required, Auryn Cosmetics will cover reasonable authorized return shipping expenses.
9. Incorrect Product or Variation
If you receive merchandise that does not match your order confirmation, please contact us before opening or substantially using it.
This may include an incorrect:
Product.
Shade or color.
Size.
Formula.
Scent.
Quantity.
Other variation.
After verifying the fulfillment error, Auryn Cosmetics may send the correct merchandise, provide a replacement, issue an eligible refund, or offer another appropriate resolution.
If we require the incorrect merchandise to be returned, reasonable authorized return shipping costs will be handled by Auryn Cosmetics.
10. Missing Products
If your shipment is delivered but one or more purchased products are missing, contact us promptly.
Please provide your order number and identify the missing merchandise. We may request photographs of the package, shipping label, and contents received.
Once verified, we may send the missing product, arrange a replacement, or provide an eligible refund.
11. Change-of-Mind Returns
An unopened and otherwise eligible product may be returned within 30 days when you simply change your mind.
For these returns:
All applicable product-condition requirements must be satisfied.
Return shipping is generally the customer's responsibility.
Original shipping and delivery charges are generally non-refundable.
Products that have been opened or used may be subject to the hygiene restrictions described in this policy.
12. Products Generally Not Eligible for Preference-Based Returns
Subject to applicable law, ordinary change-of-mind returns may not be accepted for:
Opened or used cosmetics.
Used skincare or personal-care merchandise.
Products with broken hygiene or tamper-evident seals where safe resale is affected.
Partially consumed products.
Used beauty applicators or hygiene-sensitive accessories.
Personalized or customized merchandise.
Gift cards.
Products damaged through customer misuse or improper storage.
Merchandise specifically identified as Final Sale before purchase, where legally permitted.
These exclusions do not automatically eliminate remedies for verified defects, shipping damage, contamination upon delivery, or Auryn Cosmetics fulfillment errors.
13. Sets, Bundles, and Promotional Gifts
If an eligible product was purchased as part of a set or bundle, all applicable components may need to be returned together to qualify for a full refund.
If a purchase included a promotional gift that was conditional on the order, we may require the promotional merchandise to be returned unused with the qualifying return where permitted by applicable law.
Any applicable conditions will be evaluated based on the original promotion.
14. Sale and Final Sale Merchandise
Products purchased during a sale or with a promotional discount are not automatically excluded from returns.
Unless different terms were clearly disclosed before checkout, eligible discounted merchandise remains subject to this policy.
Products clearly designated Final Sale before purchase may be excluded from preference-based returns where legally permitted.
15. Exchanges and Replacements
If you would prefer another eligible shade, size, or variation, contact Auryn Cosmetics to determine whether an exchange is available.
Exchange availability depends on inventory and cannot be guaranteed.
When a direct exchange is unavailable, qualifying merchandise may be returned for an approved refund and a new order may be placed separately.
For verified defects, damage, or fulfillment errors, we may provide a replacement when appropriate.
16. Return Shipping Responsibility
For eligible returns based on personal preference, shade preference, scent preference, or change of mind, customers generally pay return shipping.
When a required return results from a verified:
Manufacturing defect.
Shipping-related damage.
Incorrect product.
Other Auryn Cosmetics fulfillment error.
We will cover reasonable authorized return shipping expenses.
Please obtain authorization before purchasing shipping services that you expect us to reimburse.
17. Preparing an Authorized Return
Products approved for return should be packaged securely according to the instructions provided by Auryn Cosmetics.
Where applicable, include:
Original packaging.
Accessories.
Components.
Labels.
Promotional items required as part of the approved return.
Products capable of leaking or breaking should receive suitable protective packaging.
For customer-paid returns, we recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.
18. Inspection and Refund Approval
After an authorized return is received, we will evaluate its eligibility before issuing a refund.
Our review may consider:
Whether the correct product was returned.
Whether it has been opened or used.
Condition of hygiene and protective seals.
Completeness of applicable packaging and components.
Evidence of contamination or customer-caused damage.
Compliance with the 30-day return period.
Receipt of a return package does not automatically constitute approval of a refund.
19. Refund Method
Approved refunds will generally be issued to the original payment method used to complete the purchase.
Once Auryn Cosmetics submits a refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing periods controlled by financial institutions are outside our direct control.
20. Order Cancellation and Modification
If you need to cancel or modify an order, email c34608865@gmail.com as soon as possible.
We will make reasonable efforts to accommodate your request before fulfillment progresses.
Cancellation or modification cannot be guaranteed after an order has been processed, packed, or transferred to a shipping carrier.
If the shipment can no longer be stopped, eligible merchandise may be returned after delivery under this policy.
21. Consumer Rights
This Return & Refund Policy describes Auryn Cosmetics' standard procedures. Nothing in this policy is intended to waive, limit, or exclude consumer rights or remedies that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory consumer protection requirements provide additional or different protections, those legal requirements will take precedence.
22. Contact Auryn Cosmetics
For assistance with returns, refunds, exchanges, replacements, damaged merchandise, defective products, or order discrepancies, please contact:
Auryn Cosmetics
Address: 301 Las Colinas Blvd W, Apt 465, Irving, TX 75039, United States
Phone: +1 (517) 377-5658
Email: c34608865@gmail.com
When contacting Auryn Cosmetics regarding an existing purchase, please include your order number and the email address associated with your order so we can assist you efficiently.